ExpertHost 100% Uptime SLA consists of 4 parts:
- Global Internet Connectivity – This includes connectivity from the ExpertHost network to the outside internet.
- Private Network Connectivity – This includes connectivity between the privately routed network within ExpertHost.
- Power – This includes the power which powers the servers in the datacenter.
- Cooling – This includes the proper cooling to the servers in the datacenter.
|EXPERTHOST NETWORK/POWER/COOLING UPTIME||SLA CREDIT|
|99.9% Uptime||5% Credit|
|99.8% Uptime||10% Credit|
|99.7% Uptime||20% Credit|
|99.6% Uptime||30% Credit|
|99.5% Uptime||40% Credit|
|99.4% Uptime||50% Credit|
|99.3% Uptime||60% Credit|
|99.2% Uptime||70% Credit|
|99.1% Uptime||80% Credit|
|99.0% or Less Uptime||100% Credit|