24/7 Help Desk providers an efficient and immediate way to support your organization’s employees. Whether it’s an IT question, software installation, or a device is not properly functioning, we are here to help you!
We have found that the vast majority of our customer’s technical problems can be resolved over the phone or with the secure remote session. If the issue cannot be resolved remotely, we provide options for 24/7 on-site and emergency support.
Why do companies choose it for help desk support?
99% Customer Satisfaction Rating
Guaranteed Service Level (SLA)
30 Minute First Response Time
4 Hour Resolution Time*
1 Minute Answer Time*
75% First Contact Resolution
Help Desk Services
Service and Incident Management
Transparency and Monthly Reporting
Service Level Escalation
Online Ticketing Portal
Extended Help Desk Hours
Help Desk technicians hold multiple certifications, enabling them to provide the top quality of IT support.
Over the last 20 years we have refined our Help Desk Services to offer the highest level of service to our customers. To learn more about our Help Desk Services, contact us!