• Managed IT
  • 24/7 Help Desk
  • IT Consulting
  • IT Security

24/7 Help Desk Support

24/7 Help Desk providers an efficient and immediate way to support your organization’s employees. Whether it’s an IT question, software installation, or a device is not properly functioning, we are here to help you!

We have found that the vast majority of our customer’s technical problems can be resolved over the phone or with the secure remote session. If the issue cannot be resolved remotely, we provide options for 24/7 on-site and emergency support.

Why do companies choose it for help desk support?

  • 99% Customer Satisfaction Rating
  • Guaranteed Service Level (SLA)
  • 30 Minute First Response Time
  • 4 Hour Resolution Time*
  • 1 Minute Answer Time*
  • 75% First Contact Resolution

Help Desk Services

Service and Incident Management

Transparency and Monthly Reporting

Service Level Escalation

Online Ticketing Portal

Extended Help Desk Hours

Certifications

Help Desk technicians hold multiple certifications, enabling them to provide the top quality of IT support.

Over the last 20 years we have refined our Help Desk Services to offer the highest level of service to our customers. To learn more about our Help Desk Services, contact us!